Cebu Pacific launches new travel options. Now offers name change, travel fund to passengers
Starting December 1, 2009, leading domestic airline Cebu Pacific (CEB) will offer new products for the additional convenience of its guests.
The name change option allows passengers to transfer their tickets to another passenger for a fee.
Meanwhile, the travel fund allows passengers to use the value of changed flights within 90 days from the date the fund is created, or to transfer the booking to another passenger. The fund eliminates the waiting time for refunds. Passengers can immediately use the stored amount for their next booking.
CEB will also begin using a new booking and cancellation policy starting December 1, 2009.
Under the new rules, passengers can change their ticket more than one day before departure date. This includes modifying flight, route, date of travel and name, or canceling flights.
Involuntary flight disruptions (such as cancellations or delays by CEB) of three hours or more allows passengers to refund or store booking in the Travel Fund for future travel without penalties within 30 days.
In cases of situations beyond the airline’s control (like weather), tickets are not refundable but passengers may rebook flights without penalties as long as travel is completed within 30 days. Passengers may also store booking in the Travel Fund, but with a penalty since these disruptions are beyond CEB’s control.